Driver Guide · Updated October 2026

Broke down on the freeway? Do this.

A breakdown on I-94, I-43 or I-894 is stressful, and the shoulder is a dangerous place to be. Here's what to do, in order, to stay safe and get help fast.

1. Get as far off the road as you can

As soon as something feels wrong, signal and move to the right shoulder, or the nearest exit if you can make it. An exit ramp or a parking lot is much safer than a freeway shoulder. Avoid stopping on a curve or just over a hill, where other drivers can't see you.

2. Make yourself visible

Turn on your hazard lights right away. At night, leave your parking lights on too. If you carry reflective triangles and can place them without walking into traffic, put them well behind the car.

3. Stay in the car, buckled in

On a busy freeway, the safest place is usually inside your car with your seatbelt on. Standing next to the car or walking along the shoulder puts you inches from traffic. Only get out if the car is on fire or smoking, and then move well away from the road, behind a guardrail if there is one.

4. Call 911 if you're in danger

If your car is blocking a lane, you're stopped in a dangerous spot, or anyone is hurt, call 911 first. Police can protect the scene while help is on the way.

5. Call for a tow and share the right details

Call PS Towing & Recovery at (414) 254-1468. To get help to you faster, tell dispatch:

  • The freeway and direction, for example "I-94 westbound"
  • The last exit you passed or the next one ahead, or a mile marker
  • Your vehicle's year, make, model and color
  • What happened: flat tire, no power, overheating, out of gas, accident
  • Where you want the car taken

Not sure where you are? Open your phone's map app. It shows your location on the freeway and the nearest exits, and you can share that location by text if dispatch asks.

6. Know the Move Over law

Wisconsin's Move Over law requires drivers to move over a lane, or slow down if they can't, when passing stopped emergency vehicles and tow trucks with their lights flashing. It protects you and the tow operator while your car is loaded.

7. Check traffic before you go

Once you're moving again, the state's 511 Wisconsin site and app show crashes, construction and closures so you can plan around them.

Questions

Quick answers.

Should I get out of my car on the freeway shoulder?

Usually no. Stay buckled in with your hazards on unless the car is on fire or smoking. Then move well away from traffic.

What should I tell the tow company?

The freeway and direction, the nearest exit or mile marker, your vehicle, what happened and where you want the car taken.

Who do I call first, 911 or a tow truck?

Call 911 first if anyone is hurt, your car is blocking traffic or you're in a dangerous spot. Otherwise call a tow company directly.